Guidance Desk
Marketplace User Agreement

Terms of Service

Effective Date: September 2026 | Draft Document Subject to Periodic Review

Draft Agreement Notice:These Terms of Service (“Terms”) govern your access to and use of the Paisanagar platform, website, and related digital facilitation services. By accessing or utilizing any part of the platform, you acknowledge having read, understood, and agreed to be bound by these Terms. This document is a structured, product-ready draft prepared for legal and operational governance.

1. Nature of the Platform & Marketplace Role

Paisanagar operates strictly as a technology marketplace facilitator connecting credit seekers with participating Scheduled Commercial Banks, RBI-registered Non-Banking Financial Companies (NBFCs), and Housing Finance Companies (HFCs).

  • Not a Lender: Paisanagar is not a bank, non-banking financial company, or direct credit underwriter. We do not extend loans, issue credit facilities, or disburse funds from our balance sheet.
  • Independent Underwriting: All loan decisions—including approvals, rejections, sanctioned loan quantum, interest rates, tenures, processing fees, and collateral requirements—are made exclusively by the respective lending institution evaluating your application.

2. User Eligibility & Representations

By creating an account, browsing products, or submitting a loan application on Paisanagar, you represent and warrant that:

  • You are an individual of at least 18 years of age possessing full legal capacity to enter into binding contracts.
  • You are an Indian citizen or authorized commercial entity registered in India.
  • All personal data, employment details, income figures, existing debt obligations, and KYC documentation provided by you are genuine, accurate, complete, and up to date.
  • You will not misrepresent your identity or use forged or unauthorized identity instruments.

3. Application Submission & Consent to Forward

When you submit a digital loan application through Paisanagar, you authorize Paisanagar to verify format completeness and transmit your application file, along with accompanying KYC records and financial declarations, to participating lending partners selected based on your credit requirement and borrower profile.

Submission of an application does not create any contractual obligation on the part of Paisanagar or any participating lender to sanction or disburse credit.

4. Illustrative Financial Calculators

The financial tools, EMI calculators, and FOIR estimators available on the platform are provided solely for illustrative and planning purposes. Calculation outputs are based on mathematical assumptions and do not constitute loan offers, rate quotes, or eligibility confirmations from any lending institution.

5. Fees & Commercial Policy

Free for Applicants: Paisanagar does not charge prospective borrowers any advance advisory, application, facilitation, or registration fees. Any loan processing charges, documentation fees, or administrative levies are charged directly by the lending institution and disclosed in the lender's official sanction letter.

6. Intellectual Property Rights

All proprietary software, digital architectures, interface designs, logos, text, brand marks, and interactive tools comprising the Paisanagar platform are the intellectual property of Paisanagar Financial Services or its licensors, protected by Indian and international copyright and trademark laws.

7. Limitation of Liability

To the fullest extent permitted by applicable Indian law, Paisanagar, its directors, officers, and employees shall not be liable for any indirect, consequential, punitive, or incidental damages arising out of:

  • Decisions of participating Banks or NBFCs to decline, delay, modify, or cancel loan applications.
  • Disputes between borrowers and lending institutions regarding interest rates, EMIs, or loan covenants.
  • Temporary disruptions, maintenance outages, or technical latency in platform availability.

8. Governing Law & Jurisdiction

These Terms of Service and any contractual relationship arising hereunder shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts located in [Applicable State / Jurisdiction, India].

9. Contact & Governance

For questions regarding these Terms or operational governance, please contact:

Legal & Compliance Desk: [Paisanagar Compliance Office, India]

Official Inquiries: [Formal Compliance & Governance Contact Channel to be Published Upon Operational Readiness]